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Frequently Asked Questions

Shipping Information

How much does it cost for International Shipping? 

Currently, we are offering USD 9.7 flat rate for all international shipping. 

How Long Will It Take To Get My Package?

International shipping may take up to average 5~15 business days to get delivered.
We will send you a mail for the information, you can also check it out at ‘My Account’ page.
There could be a delay in shipping due to shipping courier or customs issue by countries/areas.

Do You Ship Internationally?

Yes, currently we ship items from South Korea to the following countries:

  • US
  • UK
  • Japan
  • Hong Kong
  • Taiwan
  • Vietnam
  • Singapore
  • Austraila
  • and will add more countries soon. 
How can I track my items?

Once tracking number gets uploaded per each transaction numbers, you can track your shipment at the courier’s homepage like USPS, DHL, Fedex, etc.

Payment Information

What Payment Methods Are Accepted?

We accept Ripple, Bitcoin, Litecoin, Bitcoin Cash, Ether, Ether Classic payments via CoinPayments(https://www.coinpayments.net). 

Orders & Returns

How Can I Cancel My Order?

You can request for cancellation of an order which is in the statuses as ‘Require payment’, ‘Waiting for Payment’, ‘Payment Completed’, ‘Not yet Shipped’ or ‘Preparing for shipment’.
For your reference, until the ‘Not yet Shipped’ status, you may be able to get a prompt refund as soon as cancellation request is confirmed.

How Can I Return a Product?

1. The return/exchange is not possible unless the item is defective or incorrectly delivered.
2. In cases of defective or incorrect delivery

Please contact our customer service center with the following photos :
– Photo of the item as you have received it from the box
– Photo of the barcode labels attached to the boxes
(The label attached has transaction number, number of items and name of the item)

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